Privacy Policy
At Luxora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or placing an order.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Full name
Billing and shipping address
Phone number
Payment information (processed securely through our payment providers)
Order history
Device and browser information
IP address
Cookies and website usage data
2. How We Use Your Information
We use your information to:
Process and fulfil your orders.
Provide order updates and customer support.
Improve our website, products, and services.
Prevent fraudulent transactions and protect our business.
Personalise your shopping experience.
Comply with legal and regulatory obligations.
3. Payment Security
We do not store your complete payment card details on our servers.
All payments are processed securely through trusted third-party payment providers using industry-standard encryption technologies.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website performance, and provide relevant content.
You may disable cookies through your browser settings, although some features of the website may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only with trusted service providers where necessary to:
Process payments.
Deliver your orders.
Provide website functionality.
Prevent fraud and maintain website security.
Meet legal or regulatory requirements.
These partners are required to protect your information and use it only for the services they provide.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.
7. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal data.
Restrict or object to certain processing activities.
Request a copy of your personal information where applicable.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss, disclosure, or alteration.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
Any updates will become effective immediately upon publication on this page.
12. Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact our customer support through the contact options available on our website.
Thank you for trusting Luxora. We are committed to protecting your privacy and providing a secure shopping experience.